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Privacy Policy

Welcome to TheAmazonicaSingapore.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit or make a purchase from our website (the “theamazonicasingapore.com”).

Information We Collect

We may collect the following types of information when you use our Site:

  • Personal Information: such as your name, email address, phone number, billing/shipping address, and payment details when placing an order or contacting us.

  • Non-Personal Information: such as browser type, device information, IP address, pages visited, and time spent on our Site.

  • Cookies and Tracking Data: small files stored on your device to improve user experience, remember preferences, and analyze site performance.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about products, updates, and support.

  • Improve our Site, services, and customer experience.

  • Detect and prevent fraudulent transactions or unauthorized activity.

  • Comply with legal obligations or resolve disputes when necessary.

Data Protection and Security

We take reasonable administrative, technical, and physical measures to safeguard your data against loss, misuse, or unauthorized access.
However, please note that no online platform or data transmission method is completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell or rent your personal information.
We may share limited data only with:

  • Service Providers who assist in operations such as payment processing, logistics, and analytics.

  • Legal Authorities if required by law or to protect our rights.

All third-party partners are expected to uphold comparable privacy standards.

Cookies and Analytics

Our Site uses cookies and similar technologies to enhance browsing and gather insight into visitor interactions.
You can modify your browser settings to refuse cookies, but some features of the Site may not function properly without them.

We may also use third-party analytics tools (e.g., Google Analytics) that collect information in aggregate form to help us understand traffic and usage trends.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for certain uses of your information.

  • Opt out of marketing communications at any time by following unsubscribe links in emails or contacting us directly.

To exercise your rights, please contact us at amazonicahelp@gmail.com.

Data Retention

We retain your information only for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Once no longer needed, your data is securely deleted or anonymized.

Third-Party Links

Our Site may contain links to other websites.
We are not responsible for the privacy practices or content of external sites. Please review their respective policies when visiting them.

Mobile Application Privacy Notice

This section applies specifically to users of The Amazonica Bird Store mobile application ("App") available on iOS devices.

Additional Information We Collect Through the App

When you use our mobile app, we collect:

Bird Profile Data:

  • Species, age, gender, and name of your birds

  • Health history and behavioral notes

  • Photos you upload of your birds

AI Consultation Data:

  • Questions you ask Dr AIO (our AI ornithologist)

  • Responses and recommendations provided

  • Consultation history and care logs

Device Information:

  • Device model and operating system version

  • Unique device identifiers

  • App usage data and performance metrics

Location Data (Optional):

  • Only if you enable location services for features like finding nearby avian veterinarians

  • Can be disabled in your device settings at any time

How We Use App-Specific Information

AI Services:

  • Provide personalized bird care advice through Dr AIO

  • Improve AI accuracy and recommendations

  • Generate custom feeding plans and habitat guidance

App Experience:

  • Remember your preferences and settings

  • Send care reminders and notifications (with your permission)

  • Provide health monitoring tools and tracking

Service Improvement:

  • Analyze app performance and fix bugs

  • Develop new features based on usage patterns

  • Enhance Dr AIO's knowledge base (using anonymized data)

Data Collected by Apple

When you download the app through the Apple App Store:

  • Purchase and subscription information is managed by Apple

  • We do not have access to your Apple payment information

  • Refer to Apple's Privacy Policy for how they handle this data

Push Notifications

If you enable push notifications, we may send you:

  • Daily care reminders

  • Health check alerts

  • New feature announcements

  • Important app updates

You can disable notifications at any time in your device settings.

Photo Uploads

When you upload photos of your birds:

  • Photos are stored securely on our servers

  • Used only to provide personalized care advice

  • Not shared with third parties except as necessary to provide AI services

  • Can be deleted at any time from your profile

Children's Use of the App

Our app is suitable for all ages, including children under 13 when supervised by a parent or guardian. If your child uses the app:

  • Parental consent is required for children under 13

  • We do not knowingly collect personal information from children without consent

  • Parents can request deletion of their child's data at any time

App Permissions

The app may request the following permissions:

  • Camera: To take photos of your birds (optional)

  • Photo Library: To upload existing bird photos (optional)

  • Notifications: To send care reminders (optional)

  • Location: To find nearby veterinarians (optional)

All permissions are optional and can be managed in your device settings.

Data Storage and Security

Cloud Storage:

  • Your data is stored on secure cloud servers

  • Encrypted during transmission and at rest

  • Regular backups to prevent data loss

Account Security:

  • Password-protected accounts

  • Option to enable two-factor authentication

  • Automatic logout after inactivity

Your Rights for App Data

You can:

  • View and export all your bird profiles and consultation history

  • Delete individual bird profiles or consultation records

  • Request complete deletion of your account and all associated data

  • Update your preferences and settings at any time

To exercise these rights, contact us at privacy@theamazonicabirdstore.com or use the in-app settings.

Third-Party Services in the App

Our app may integrate with:

  • Analytics Providers: To understand app usage (anonymized data)

  • Cloud Hosting: To store your data securely

  • AI Services: To power Dr AIO consultations

These providers are bound by strict data protection agreements.

In-App Purchases

Premium features are available through subscription:

  • Processed securely through Apple's App Store

  • We receive confirmation of purchase but not payment details

  • Subscription management is handled through your Apple ID

  • Cancel anytime through your App Store account settings

Data Retention for App Users

Active Accounts:

  • Data retained while your account is active

  • Bird profiles kept until you delete them

Deleted Accounts:

  • Personal data deleted within 30 days of account deletion

  • Anonymized usage data may be retained for analytics

Inactive Accounts:

  • Accounts inactive for 3 years may be deleted after notice

Updates to App Privacy

When we update this policy:

  • In-app notification of significant changes

  • Email notification to your registered address

  • Continued use after changes means acceptance

Contact for App Privacy Questions

For privacy questions specific to the mobile app:

Email: privacy@theamazonicabirdstore.com
In-App Support: Use the "Contact Us" feature
Website: https://www.theamazonicabirdstore.com/privacy-policy

Apple App Store Privacy Labels

For transparency, here's what we report to Apple:

Data Linked to You:

  • Contact information (email)

  • User content (bird data, photos, questions)

  • Identifiers (device ID)

Data Not Linked to You:

  • Usage data (anonymized)

  • Diagnostics (crash reports)

Data Not Collected:

  • Financial information (handled by Apple)

  • Precise location (unless you enable it)

  • Browsing history

Effective Date for Mobile App: December 23, 2024
Last Updated: December 23, 2024

This addendum is part of our main Privacy Policy. For all other privacy matters not specific to the mobile app, please refer to the main policy sections above.

AI Chatbot Data Collection and Usage

Dr AIO Chat Service:

When you interact with our AI-powered chatbot (Dr AIO):

Information We Collect:

  • Chat messages and questions you send

  • Bot responses provided to you

  • Timestamp and duration of conversations

  • Device type and browser information

  • Anonymized usage patterns and analytics

How We Use Chat Data:

  • Improve Dr AIO's accuracy and helpfulness

  • Analyze common questions and concerns

  • Develop new features and capabilities

  • Train and refine AI models (anonymized data only)

  • Provide customer support when needed

Data Storage:

  • Conversations stored securely on Botpress servers

  • Retained for 90 days unless you request deletion

  • Anonymized data may be retained longer for analytics

  • You can request deletion of your chat history anytime

Third-Party Processing:

  • Botpress processes all chat interactions

  • AI responses powered by third-party AI services

  • These providers have their own privacy policies

  • We do not sell or share your chat data for marketing

Your Rights:

  • Request copies of your chat history

  • Delete your conversation data

  • Opt out of analytics (functionality may be limited)

  • Contact us: amazonicahelp@gmail.com

No Personal Information Required:

  • You don't need to provide name, email, or personal details

  • Chat is anonymous unless you voluntarily share information

  • We recommend NOT sharing sensitive personal data in chat

For questions about AI chat privacy: team@theamazonicasg.com

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