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Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been successfully placed and another notification once it has shipped.

Shipping Rates and Delivery Times

  • Shipping rates are calculated at checkout based on your delivery address and the total weight or volume of your order.

  • Estimated delivery times vary depending on location and courier service.

    • Local (Singapore): 2–5 business days

    • International: 7–21 business days (depending on destination and customs clearance)

  • Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to monitor delivery progress.
Please allow up to 24 hours for tracking information to become active after dispatch.

International Shipping

We currently ship to selected international destinations.
International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country’s regulations. These charges are not included in the product price or shipping fee.

Address Accuracy

Please ensure that your shipping information is correct at the time of checkout.
We are not responsible for delayed or lost shipments due to incorrect or incomplete addresses. If an order is returned to us due to address errors, re-delivery may incur additional shipping costs.

Delays and Lost Packages

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.
If your package is significantly delayed or missing, please contact us at [insert support email] and we will assist in investigating with the courier.

Order Changes and Cancellations

Changes or cancellations can only be made before your order has been shipped. Once dispatched, we are unable to modify delivery details. Please reach out to our team promptly if you need assistance.

Contact Us

If you have any questions about your order or our shipping process, please reach out to:

TheAmazonicaSingapore
Email: amazonicahelp@gmail.com

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